Asked by
Denika Wells
on Nov 22, 2024
Verified
While poor customer service is almost guaranteed to frustrate customers, having good customer service will always make customers happy.
Customer Service
The support and guidance offered by a business to its customers who purchase or utilize its goods or services.
- Acknowledge the main aims of superior customer service, including the elevation of brand recognition and the augmentation of customer contentment.
- Evaluate the differences between strategies intended for customer delight compared to satisfaction, and determine their effect on fostering loyalty and increasing profitability.
Verified Answer
RD
Learning Objectives
- Acknowledge the main aims of superior customer service, including the elevation of brand recognition and the augmentation of customer contentment.
- Evaluate the differences between strategies intended for customer delight compared to satisfaction, and determine their effect on fostering loyalty and increasing profitability.
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