Asked by
Margaret Asabere
on Nov 22, 2024
Verified
Firms with a customer orientation set an expectation that all employees should seek to provide value to the customer in a way that meets, or hopefully exceeds, the customer's expectations.
Customer Orientation
A business strategy that focuses on creating a positive experience for customers, emphasizing their needs and satisfaction.
Exceeds Expectations
A performance rating that indicates an individual or work has surpassed the set standards or goals.
- Learn the primary concepts of customer relationship management (CRM) and their strategic value.
- Compare and contrast strategies aimed at either customer delight or satisfaction, exploring their repercussions on loyalty and financial success.
Verified Answer
MD
Learning Objectives
- Learn the primary concepts of customer relationship management (CRM) and their strategic value.
- Compare and contrast strategies aimed at either customer delight or satisfaction, exploring their repercussions on loyalty and financial success.
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