Asked by

Mandlenkosi Manzini
on Nov 22, 2024

verifed

Verified

Customer relationship management is an overall strategy that unifies a company's activities with the goal of achieving customer satisfaction through the right actions, attitudes, and systems.

Customer Relationship Management

A strategy for managing an organization's relationships and interactions with customers and potential customers.

Customer Satisfaction

The degree to which a product or service meets or exceeds customer expectations.

  • Grasp the essentials of customer relationship management (CRM) and its strategic importance.
verifed

Verified Answer

MS
Malachi SheppardNov 27, 2024
Final Answer:
Get Full Answer