The age of social media tools has greatly diminished the importance of sitting down and talking with your customers.

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Kelvin Keong · Accepted Answer

Final Answer : False, Explanation :  While social media tools have certainly changed the way businesses communicate with their customers, sitting down and talking with customers is still incredibly important for building strong relationships and understanding their needs and preferences. Face-to-face interactions can provide valuable insights that cannot be gleaned through social media interactions alone.

The age of social media tools has greatly diminished the importance of sitting down and talking with your customers.

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