Imagine that you are selling plumbing supplies to buyers at a do-it-yourself chain of stores. When you have converted a prospect into a customer, you should:

A) reduce your account penetration.
B) leave the customer alone unless you have a new product.
C) avoid involvement in small complaints between your customer and your company's accounting department.
D) always do what you say you will.
E) expect to be treated very well when you make a sales call.

Question

Blanca Covarrubias · Accepted Answer

Final Answer : D, Explanation :  Converting a prospect into a customer is just the beginning of building a long-term relationship. Always doing what you say you will is crucial for maintaining trust and credibility, which are essential for ongoing business relationships. Reducing account penetration, ignoring customers unless there's a new product, avoiding involvement in complaints, and expecting special treatment do not contribute to a healthy, sustainable business relationship.

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