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Which of the following is true regarding opportunities to improve service processes?
A) Automation can do little to improve service processes, because services are so personal.
B) Layout is of little consequence, since services seldom use an assembly line.
C) If a workforce is strongly committed it need not be cross-trained.
D) If a workforce is strongly committed it need not be flexible.
E) None of the above are true.
Cross-Trained
Refers to individuals or employees who have been trained in multiple skills or job functions, enhancing their versatility within an organization.
Service Processes
The sequence of steps or actions taken to deliver a service to customers.
Strongly Committed
A state or quality of being dedicated or devoted to a task, cause, or objective with high levels of engagement and enthusiasm.
- Comprehend the methods and technologies aimed at enhancing service productivity.
- Gain insight into the principle and uses of flexibility in the context of manufacturing and service procedures.
- Appreciate the significance of specialized processes and their alignment with organizational goals.
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Learning Objectives
- Comprehend the methods and technologies aimed at enhancing service productivity.
- Gain insight into the principle and uses of flexibility in the context of manufacturing and service procedures.
- Appreciate the significance of specialized processes and their alignment with organizational goals.
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