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In mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except
A) automation.
B) standardization.
C) tight quality control.
D) removing some services.
E) customization.
Mass Service
A type of service operation characterized by serving a large number of customers with standardized services, often with little to no customization.
Service Factory
A business model that combines production and service provision, focusing on delivering manufactured goods along with value-added services.
Tight Quality Control
Rigorous and stringent monitoring and verification of products or services to meet specified quality standards.
- Learn about the approaches and technologies designed to augment service productivity.
- Understand the concept and applications of flexibility in manufacturing and service processes.
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Learning Objectives
- Learn about the approaches and technologies designed to augment service productivity.
- Understand the concept and applications of flexibility in manufacturing and service processes.
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