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The medical assistant's goal for working with angry patients is to ____.
A) confront them with their inappropriate behavior
B) tell them the consequences of their angry behavior
C) avoid allowing them to discuss their anger
D) help them refocus emotional energy toward solving the problem
E) get them out of the office as quickly as possible
Angry Patients
Individuals receiving medical care who exhibit feelings of anger or frustration, often due to pain, fear, or dissatisfaction with services.
Inappropriate Behavior
Actions or conduct that are not suitable or acceptable according to societal or professional standards.
Emotional Energy
The capacity to create, sustain, or change emotions, often seen as a resource that drives personal or group dynamics.
- Formulate approaches to navigate difficult conversational situations, encompassing interactions with patients from varied cultural backgrounds or those undergoing intense emotional states.
- Develop the ability to articulate oneself with respect and professionalism across different contexts.
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Learning Objectives
- Formulate approaches to navigate difficult conversational situations, encompassing interactions with patients from varied cultural backgrounds or those undergoing intense emotional states.
- Develop the ability to articulate oneself with respect and professionalism across different contexts.
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