Retail stores have higher customer satisfaction and productivity when their employees represent the ethnicity of their

A) community.
B) country.
C) customers.
D) city.
E) all of the above

Ethnicity

A category of people who identify with each other based on common ancestral, social, cultural, or national experiences.

Customer Satisfaction

A measure of how products or services supplied by a company meet or surpass customer expectation.

Productivity

The efficiency of production of goods or services, measured by the output per unit of input.