Refer to Mountain View Children's Care. When Dr. Wong obtains feedback from her customers, who should be credited for the idea of both internal and external customers?

A) Kaoru Ishikawa
B) Joseph M. Juran
C) Walter A. Shewhart
D) Armand V. Feigenbaum
E) W. Edward Deming

Internal and External Customers

Individuals or entities within an organization (internal) and outside it (external) that receive the products, services, or information offered.

Zero Defects

A management philosophy aiming for the reduction of defects through continuous quality improvement and error prevention.

Pediatric Practice

The medical practice specializing in the care and treatment of infants, children, and adolescents.