Asked by
Braylon Landry
on Nov 20, 2024
Verified
Refer to Harriet and Ben. Harriet and Ben were very impressed by the concept of Total Quality Control. Who should get historical credit for the concept?
A) Kaoru Ishikawa
B) Armand V. Feigenbaum
C) Joseph M. Juran
D) W. Edward Deming
E) Walter A. Shewhart
Total Quality Control
Total Quality Control is a management approach focused on embedding quality in every step of the production process through continuous improvement and employee involvement.
Kaoru Ishikawa
A prominent Japanese organizational theorist and engineer, best known for his work in quality management and the invention of the Ishikawa or fishbone diagram.
Employee Involvement
The degree to which employees are encouraged to share their ideas and contribute to decision-making processes in an organization.
- Understand the various management theories and their historical development.
- Understand the significance of staff well-being and motivation in boosting productivity levels.
Verified Answer
AS
Learning Objectives
- Understand the various management theories and their historical development.
- Understand the significance of staff well-being and motivation in boosting productivity levels.