Asked by
Sarah Andersen
on Nov 23, 2024Verified
Brant, a telemarketer, has been given a script to read to customers and was instructed to be enthusiastic and conceal any frustration he might have. Brant is using what?
A) emotional dissonance
B) display rules
C) house rules
D) emotional regulation
Conceal Frustration
The act of hiding or suppressing feelings of annoyance or upset often to maintain social harmony or professionalism.
Emotional Regulation
Refers to the process by which individuals influence their emotions, how they experience them, and how they express them.
- Describe the fundamentals of emotional intelligence and the features of emotional labor.
- Identify the emotional regulation process and its importance in managing feelings.
Verified Answer
JN
Learning Objectives
- Describe the fundamentals of emotional intelligence and the features of emotional labor.
- Identify the emotional regulation process and its importance in managing feelings.