Asked by

Anthony Davis
on Nov 23, 2024

verifed

Verified

An example of ______ would be rather than expressing irritation at a demanding customer, you maintain your composure and attempt to empathize by putting yourself in the customer's position and trying to feel his or her frustration.

A) emotional contagion
B) deep acting
C) surface acting
D) emotional dissonance

Demanding Customer

A customer who has high expectations and requirements, often needing more attention, support, and services than the average customer.

Empathize

The capacity to understand or feel what another person is experiencing from within their frame of reference, essentially placing oneself in another's shoes.

Deep Acting

Efforts to change your actual emotions to better match the required emotions of the situation.

  • Interpret the key elements of emotional intelligence and the characteristics of emotional labor.
verifed

Verified Answer

MM
Melania MassoudNov 23, 2024
Final Answer:
Get Full Answer