Asked by
karla infante
on Nov 08, 2024
Verified
A salesperson may use the sales technology to track a customer's inbound calls that ask for support and thus help resolve a service issue.
Sales Technology
Tools and software designed to enhance the efficiency and effectiveness of sales processes.
Inbound Calls
Calls initiated by customers or clients to a business or organization, typically for inquiries, support, or transactions.
- Recognize the critical role customer service and follow-up play in cultivating customer satisfaction and relationships.
- Comprehend the crucial role of merging social media with CRM systems in fulfilling post-purchase service demands.
Verified Answer
AD
Learning Objectives
- Recognize the critical role customer service and follow-up play in cultivating customer satisfaction and relationships.
- Comprehend the crucial role of merging social media with CRM systems in fulfilling post-purchase service demands.
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