Asked by
Kayla Thorne
on Nov 22, 2024Verified
A consumer can be happy with a product but switch to another company's good or service if provided additional value. This is why, according to your text, customer-driven companies strive to ________ their customers.
A) accurately target
B) motivate
C) pacify
D) delight
E) satisfy
Customer-Driven Companies
Businesses that prioritize the needs and preferences of their customers in all aspects of their operation, from product development to customer service.
Additional Value
The extra features or benefits offered by a product or service, beyond the basic functions, that can lead to increased customer satisfaction and loyalty.
- Understand the primary objective of customer service as enhancing brand loyalty and fostering brand allegiance.
Verified Answer
DM
Learning Objectives
- Understand the primary objective of customer service as enhancing brand loyalty and fostering brand allegiance.
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