Which of the following statements about using technology for negative messages is true?

A) Employers should avoid using social media for communicating negative messages.
B) Handling communication on social media is a rote operation for most companies.
C) An ill-conceived response to a posting rarely goes viral.
D) Getting into a heated discussion on a public forum probably will benefit business.
E) It is far better to work out a customer problem online.

Question

Sommer Tominello · Accepted Answer

Final Answer : A, Explanation :  Employers should avoid using social media for communicating negative messages because it can lead to public backlash, misunderstandings, and damage to the company's reputation. Social media platforms are public and not the appropriate channels for sensitive or negative communications.

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