Which of the following is the first step to be taken while outlining your claim message?

A) To end positively-friendly but firm
B) To directly present the claim
C) To identify the situation and lead into the problem
D) To seek corrective action
E) To present enough of the facts to permit a decision

Question

andrea sierra · Accepted Answer

Final Answer : C, Explanation :  The first step to outlining a claim message is to identify the situation and lead into the problem. This sets the stage for the reader to understand the issue and why it needs to be addressed. Without context, the claim may come across as abrupt or confusing.

Which of the following is the first step to be taken while outlining your claim message?

A) To end positively-friendly but firm
B) To directly present the claim
C) To identify the situation and lead into the problem
D) To seek corrective action
E) To present enough of the facts to permit a decision

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Learning Objectives

Learning Objectives

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Which of the following is the first step to be taken while outlining your claim message?A) To end positively-friendly but firmB) To directly present the claimC) To identify the situation and lead into the problemD) To seek corrective actionE) To present enough of the facts to permit a decision

Definitions

Learning Objectives

Learning Objectives

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