Asked by
Arian Ingram
on Nov 08, 2024
Verified
Which of the following is most likely NOT an example of the follow-up step of the selling process?
A) A salesperson evaluating the effectiveness of a product after the sale.
B) A salesperson calling a prospect for a buying decision about a product.
C) A salesperson conducting a customer satisfaction survey 3 months after the sale.
D) A salesperson addressing a customer complaint immediately and appropriately.
E) A salesperson sending a thank-you note to a customer for a recent product purchase.
Follow-Up Step
An action taken after an initial meeting, call, or interaction to maintain contact and advance towards achieving the desired outcome.
Customer Satisfaction
Feelings toward the purchase.
Buying Decision
The process of deciding whether to purchase a product or service, influenced by various factors.
- Recognize the significance of follow-up actions in the selling process.
Verified Answer
KM
Learning Objectives
- Recognize the significance of follow-up actions in the selling process.