Asked by
Dandan Mendoza
on Dec 17, 2024Verified
Which of the following is a guideline for refusing claims?
A) Use the indirect approach in most such instances.
B) Maintain a personal and intimate tone to build rapport.
C) Apologize sincerely for the negative answer.
D) Don't offer alternative solutions as that is unethical.
Refusing Claims
The act of rejecting or denying a request or demand, especially in contexts of insurance or customer service, based on certain criteria or evidence.
Indirect Approach
A method that is not straightforward, often using suggestions or implications rather than direct statements or actions.
Alternative Solutions
Different approaches or methods to solve a problem or achieve a goal, offering options outside the conventional path.
- Understand the necessity of preserving a beneficial rapport with the recipient whilst imparting negative information.
Verified Answer
LH
Learning Objectives
- Understand the necessity of preserving a beneficial rapport with the recipient whilst imparting negative information.