Which of the following is a guideline for closing a negative message organized using the indirect approach?

A) Avoid a certain conclusion.
B) Encourage additional communication or discussion.
C) Act as though the negative news never happened.
D) Build good will.

Negative Message

Communication that conveys bad news, rejection, or a pessimistic outlook, requiring careful wording to reduce impact.

Good Will

A favorable attitude or disposition towards someone or something, often reflected in a company's value as a non-tangible asset.