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Laukuk Lanki
on Dec 14, 2024

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Suppose L. L. Bean, a catalog retailer, has set a goal to reduce merchandise returns by 20 percent for the holiday season. The firm would most likely have set ________ goal.

A) a profit
B) a customer satisfaction
C) a market share
D) an employee welfare
E) a social responsibility

Merchandise Returns

The process of a customer returning previously purchased goods back to the retailer or supplier, usually due to issues like dissatisfaction, defects, or unmet expectations.

Holiday Season

A period marked by significant holidays, often associated with increased commercial activity, family gatherings, and traditions, typically spanning from late November to early January.

Social Responsibility

The obligation of an organization or individual to act ethically and with sensitivity toward social, cultural, economic, and environmental issues.

  • Assess the correlation between customer satisfaction, quality benchmarks, and the performance metrics of an organization.
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Ollie McGieDec 18, 2024
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