Asked by
Ahmed Khaled
on Dec 15, 2024
Verified
Services performed by surgeons or lawyers are primarily evaluated on ________ properties.
A) search
B) form
C) indirect
D) credence
E) experience
Credence Properties
Characteristics of a product or service that cannot be fully evaluated by the consumer even after purchase and use, requiring trust in the provider.
Surgeons
Surgeons are highly skilled medical professionals specializing in performing surgical procedures to treat diseases, injuries, and deformities.
- Establish the differences in properties between services and tangible items.
- Realize the significance of service quality dimensions in the judgment of services.
- Recognize the specific challenges in evaluating highly specialized professional services.
Verified Answer
EM
Learning Objectives
- Establish the differences in properties between services and tangible items.
- Realize the significance of service quality dimensions in the judgment of services.
- Recognize the specific challenges in evaluating highly specialized professional services.