Process driven organizations focus too much on process and not enough on the customer.

Question

Ayushi Singh · Accepted Answer

Final Answer : False, Explanation :  Process-driven organizations aim to standardize and optimize processes to ensure efficiency and consistency, but this does not inherently mean they focus too much on process at the expense of the customer. Many integrate customer feedback and needs into their process improvements.

Process driven organizations focus too much on process and not enough on the customer.

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Learning Objectives

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