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Neither supply chain management nor customer relationship management can be improved with information technology (IT) connections.
Information Technology
The use of computers, networking, and software to store, process, and transmit data, as well as to solve problems and create value in various contexts.
Supply Chain Management
The strategic linking of all operations dealing with resource supplies.
Customer Relationship Management
The strategic attempt to build lasting relationships with and to add value to customers.
- Acknowledge the influence of information technology on the architecture and hindrances of organizational systems.
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Learning Objectives
- Acknowledge the influence of information technology on the architecture and hindrances of organizational systems.
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