Mr.Hanlon was not sure if he understood the problem Kim's mother was describing.Rather than tell her he was confused,which active listening strategy should he use to determine whether he had understood the problem?

A) ask closed questions to better clarify the content
B) use reflection for clarification
C) ask her to write down the problem
D) smile,keep silent,and just let her talk

Question

Vienna Lepple · Accepted Answer

Final Answer : B, Explanation :  Using reflection for clarification involves restating or paraphrasing what the speaker has said to confirm understanding or to clarify the message. This active listening strategy helps ensure that the listener has accurately understood the problem as described by the speaker.

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