In the context of managing people through change, which of the following is most likely a response of frontline employees to change?

A) They underestimate the impact of change and become insulated.
B) They feel pressure to implement organizational change.
C) They do not know the results of their decisions and programs.
D) They shut down and become morale casualties.

Frontline Employees

Employees who are directly involved in the production of goods or delivery of services, often serving as the initial point of contact between a business and its customers.

Organizational Change

A process in which a company or institution undergoes a transformation in its structures, processes, or culture to improve effectiveness and adapt to new market conditions or technologies.

Morale Casualties

Refers to individuals or groups experiencing a decrease in morale or motivation, often due to stressful, discouraging, or negative events or environments.