If improvement in a performance measure on a balanced scorecard should lead to improvement in another performance measure, but does not, then employees must work harder.

Balanced Scorecard

A management system designed for strategic planning that ensures alignment of business operations with the organization's vision and strategy, enhances communication within and outside the organization, and tracks the organization's performance in relation to its strategic objectives.

Performance Measure

An indicator used to assess, compare, and track performance or efficiency, often applied to individuals, organizations, processes, or products.