Feedback from customers is an example of a(n) _____ that requires organizational change.

A) internal force
B) external force
C) change agent
D) marketing issue

External Force

Factors outside an organization that can affect its performance or operations, such as market trends, regulatory changes, or economic conditions.

Organizational Change

Organizational change involves the process through which companies modify major components of their operations, structures, or strategies to address internal or external opportunities or challenges.

Customer Feedback

Information coming directly from customers about the satisfaction or dissatisfaction they feel with a product or a service, often used for improvement and adjustments.