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Mayra Enriquez
on Nov 09, 2024

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"Do you know why you should be using synthetic motor oil in your new Corvette?" the service manager asked Duane when he brought his new car to the Chevy dealership for a routine servicing. Which type of approach is the service manager using?

A) Product
B) Opinion
C) Curiosity
D) SPIN
E) Customer benefit

Curiosity

A strong desire to learn or know something, driving exploration and investigation.

Product

An item or service offered for sale that satisfies a need or want of consumers.

Opinion

A personal belief, judgment, or viewpoint that may not be supported by evidence or factual information.

  • Absorb practices for detecting and fulfilling customer expectations through sales processes.
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FJ
Falqueza JanelleNov 10, 2024
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