Asked by
Mayra Enriquez
on Nov 09, 2024Verified
"Do you know why you should be using synthetic motor oil in your new Corvette?" the service manager asked Duane when he brought his new car to the Chevy dealership for a routine servicing. Which type of approach is the service manager using?
A) Product
B) Opinion
C) Curiosity
D) SPIN
E) Customer benefit
Curiosity
A strong desire to learn or know something, driving exploration and investigation.
Product
An item or service offered for sale that satisfies a need or want of consumers.
Opinion
A personal belief, judgment, or viewpoint that may not be supported by evidence or factual information.
- Absorb practices for detecting and fulfilling customer expectations through sales processes.
Verified Answer
FJ
Learning Objectives
- Absorb practices for detecting and fulfilling customer expectations through sales processes.
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