Asked by
Flexico Niejah
on Nov 06, 2024
Verified
Customer satisfaction occurs when actual performance exceeds the desired performance expectation.
Customer Satisfaction
A measure of how products or services supplied by a company meet or exceed customer expectations, often considered a key factor in retaining customers.
Performance Expectation
The standards and goals set for employees or teams which outline what is expected from them in terms of their work performance.
- Identify the essentiality of customer satisfaction and its effect on fostering loyalty and advocacy.
Verified Answer
KG
Learning Objectives
- Identify the essentiality of customer satisfaction and its effect on fostering loyalty and advocacy.