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gabby travis
on Dec 17, 2024

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Cassie works at LoftCo, Inc., studying effective ways to retain the company's current customers. The performance measures she gathers include determining the number of customer returns each week. Cassie is focused on the internal processes perspective of the balanced scorecard performance management system.

Internal Processes Perspective

A component of the Balanced Scorecard that emphasizes improving internal operations and processes to meet business goals and customer expectations.

Customer Returns

Goods returned to a seller by the purchaser due to defects, dissatisfaction, or other reasons.

  • Identify the relationship between particular tasks and performance metrics and the various viewpoints of the balanced scorecard.
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EM
Emily MunozDec 18, 2024
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