Asked by
nathan phothibutt
on Oct 09, 2024
Verified
Before you transfer a patient's call to another department or office:
A) Give the caller the phone number,extension,and name of person to whom you are transferring to.
B) Signal (or page) the person in the department you are transferring to and when the person answers,explain who is waiting to speak to him or her and give a brief summary of the issue.
C) Pull the chart for the provider if the patient is calling for information,and have the pertinent data readily available (e.g. ,labs,test result,consult,chart notes) .
D) All of the above
Transfer a Patient's Call
The act of redirecting a phone call from a patient to another line or extension to ensure they receive the appropriate care or information from the correct healthcare department or professional.
Extension
The act of straightening or stretching out a body part, or the process of increasing the length or duration of something.
- Demonstrate knowledge in handling patient calls, including transferring calls and responding to inquiries with appropriate information.
Verified Answer
IV
Learning Objectives
- Demonstrate knowledge in handling patient calls, including transferring calls and responding to inquiries with appropriate information.