An example of empowerment at work is approaching the service desk and hearing:

A) "Sorry! I don't have the authority to solve that problem."
B) "Let me refund your money in full."
C) "That's not my job."
D) "I'll tell my boss about this."
E) "I just need to get my supervisor's signature."

Empowerment at Work

The process of giving employees more autonomy, authority, and control over their work and decision-making processes.

Refund

The act of returning money previously paid for a product or service, usually due to dissatisfaction or a defect.

Authority

Involves the right or power to give orders, make decisions, and enforce obedience within an organizational or social context.