A restaurant worker who is required remain polite to rude customers uses tactical impression management to control emotional expressions on the job.

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Christelle Jabbour · Accepted Answer

Final Answer : True, Explanation :  Tactical impression management involves controlling one's emotional expressions in order to create a desired impression on others. In this case, the restaurant worker is using this technique to remain polite to rude customers, even if they may be feeling frustrated or upset.

A restaurant worker who is required remain polite to rude customers uses tactical impression management to control emotional expressions on the job.

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