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Monnie Spears
on Nov 23, 2024

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A discretionary and voluntary behavior that is not a part of the employee's specific role requirements and is not formally rewarded is called ______.

A) employee engagement
B) organizational citizenship behavior
C) productive work behaviors
D) organizational commitment

Organizational Citizenship Behavior

Voluntary actions and behaviors displayed by employees that are not part of their formal job requirements but contribute positively to the organization's atmosphere and function.

Discretionary

involves having the power or right to make decisions or act based on one's own judgment and choices.

Voluntary Behavior

Actions undertaken by an individual out of free will, without external compulsion or coercion.

  • Understand the concept of organizational citizenship behavior and its value beyond formal role requirements.
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CJ
Colin JonesNov 24, 2024
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