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Exam 4: Process Analysis

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Question 101

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Widespread participation in process analysis is essential not only because of the work involved but also because:

A) employees tend to neglect their regular work duties,thus no one falls too far behind.
B) it builds commitment.
C) no one can analyze a process by himself.
D) a silo mentality should prevail and this requires large numbers of workers.

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Question 102

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A scatter diagram is a graphical technique that shows whether two variables may be related.

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Question 103

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A predetermined data approach to time standards can be completed before actual production begins.

The only people who can provide input to a brainstorming session are members of the design team.

A manager of a fiberglass molding operation suspects that the number of process failures is related to the number of total units produced of a particular product.A tool most useful in this analysis would be a:

Scenario 4.4 A job consists of three elements.Twenty observations for each element were timed,and the resulting data are shown in the following table.A performance rating has also been assigned for each element,as shown in the table.The job has an allowance of 20% of normal time. -Use the information in Scenario 4.4.What is the normal time for the entire job?

An effective tool for showing steps of a service process when the business process spans multiple department boundaries is a:

A(n)________ shape in a process chart represents a yes/no decision point in the process.

Which of these benchmarking metrics is NOT suitable for a support process?

Process ________ is the boundary of the process to be analyzed.

A process chart activity that checks or verifies something but does not change it is a(n) :

A swim lane flowchart is an appropriate tool to use when: