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Exam 1: Operations and Productivity

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Question 1

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Identify the three productivity variables used in the text.

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The three common var...

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Question 2

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Which is NOT true regarding differences between goods and services?

A) Tangible goods are generally produced and consumed simultaneously;services are not.
B) Most goods are common to many customers;services are often unique to the final customer.
C) Services tend to have a more inconsistent product definition than goods.
D) Services tend to have higher customer interaction than goods.
E) None,i.e. ,all of the above are true.

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Question 3

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Which of the following services is LEAST likely to be unique,i.e. ,customized to a particular individual's needs?

Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced.

Which of the following are the primary functions of all organizations?

Henry Ford is known as the Father of Scientific Management.

An example of a "hidden" production function is the transfer of funds between accounts at a bank.

Susan has a part-time business producing seasonal plywood yard ornaments for resale at local craft fairs and bazaars.She currently works 8 hours per day to produce 16 ornaments. a.What is her productivity? b.She thinks that by redesigning the ornaments and switching from use of a wood glue to a hot-glue gun she can increase her total production to 20 ornaments per day.What is her new productivity? c.What is her percentage increase in productivity?

Martin Manufacturing has implemented several programs to improve its productivity.They have asked you to evaluate the firm's productivity by comparing this year's performance with last year's.The following data are available: Has Martin Manufacturing improved its productivity during the past year?

In order to have a career in operations management,one must have a degree in statistics or quantitative methods.

An operations manager is NOT likely to be involved in:

Eli Whitney,in the ________,provided the foundations for ________ in operations management.

A swimming pool company has 100,000 labor hours available per summer and with a labor productivity of 5 pools per 6,000 hours. a.How many pools can the company install this summer? b.Suppose the multifactor productivity was one pool per $25,000.How much should the company expect to spend this summer constructing the pools?

An accounting firm that provides tax services for a company would be considered to be part of that company's supply chain.

Which of the following influences layout design?

Identify two operations-related tasks carried out by Hard Rock Café.Match each to its related area of the 10 strategic operations management decisions.

A business's stakeholders,whose conflicting perspectives cause ethical and social dilemmas,include:

Operations managers should be well versed in what disciplines in order to make good decisions?

The operations manager performs the management activities of planning,organizing,staffing,leading,and controlling of the OM function.

Although the number of people employed in manufacturing in the United States has decreased since 1950,each person is now producing almost 20 times more than in 1950.