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Operating systems determine:


A) the quality of what is not produced
B) what is produced and how
C) both of the above
D) none of the above

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The issues to be considered in developing the design of the organisational structure do NOT include:


A) what the primary value-creating activities in the organisation are
B) to what extent jobs should be standardised so that activities and skills can be specialised
C) how activities and jobs should be coordinated
D) how jobs should be grouped

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General systems theory argues that most ___ that occur are the result of ___ problems,not just the ___ that we observe:


A) incidents, deliberate, accidents
B) problems, systemic, symptoms
C) symptoms, underlying, incidents
D) accidents, collateral, outcome

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Hubbard et al.'s 'winning wheel' has nine elements leading to effective execution excluding:


A) perfect adjustment and reality
B) clear fuzzy strategy and leadership not leaders
C) looking out, looking in and right people
D) manage the downside and balance everything

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Simons argued that organisations need four types of control systems:


A) input systems, boundary systems, diagnostic control systems, interactive command systems
B) interactive control systems, belief systems, boundary riders, diagnostic control systems
C) belief systems, diagnostic control systems, boundary layers, interactive control systems
D) boundary systems, diagnostic control systems, interactive control systems, belief systems

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Hubbard et al.claim that their model of implementation builds on the original 7S model with the fundamental aim to:


A) alert all elements so that the strategy being pursued is able to be implemented efficiently
B) align all elements so that the strategy being pursued is able to be implemented efficiently
C) alert all elements so that the strategy being pursued is able to be implemented effectively
D) align all elements so that the strategy being pursued is able to be implemented effectively

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Quinn et al.suggested four different structures for knowledge-based organisations:


A) infinitely flat, inverted, spider's web, starburst
B) spiderman, infinitely curved, overturned, sunshine
C) starburst, inverted, dynamic cobweb, simply flat
D) spider's web, mindmap, nodal, sunray

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The issues Hubbard,Rice and Galvin cite in introducing a reward system do NOT include:


A) people are very good at manipulating reward systems
B) rewards are difficult to take away once they are introduced
C) reward schemes are becoming increasingly costly
D) there is limited evidence of the relationship between rewards and performance

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At the centre of Hubbard et al.'s model of strategy implementation is the pervasive role of ___ and ___:


A) illusion, reality
B) ethics, morals
C) communication, perception
D) cause, effect

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Capabilities can be improved by improving activities,functions and systems.

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Hubbard,Rice and Galvin assert that the aim of structure is to ___ in a(n) ___ way so that the ___ of the organisation can be delivered:


A) deploy human resources, orderly and disciplined, ethical purpose
B) produce goods and services, efficient and effective, corporate mission
C) provide meaningful employment, respectful and self-actualising, symbolic promise
D) arrange the activities, efficient and effective, business strategy

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The issues related to reward system design do NOT include the question:


A) Should rewards be to individuals, groups or the organisation?
B) Should rewards be based on individual, group or stakeholder performance?
C) Should rewards be based on a single measure of performance or multiple measures?
D) Should rewards be cash, financial instruments (shares, options) or non-financial?

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Capabilities are the ___ between the ___ and the ___ aspects of ___:


A) golden thread, input, output, business planning
B) go-between, masculine, feminine, organisational structure
C) differentiating force, good, bad, organisational culture
D) fundamental link, analysis, implementation, strategy

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