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Exam 8: Managing Human Resources

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Question 21

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Scenario B. Use the information given below to answer the questions that follow. Sarah attended an interview for a job with a manufacturing firm. As she met all the minimum requirements for the post, she was not surprised when she received a formal job offer. However, a few days later, the firm informed her that the job offer had been revoked because the manager in that department felt that women should not work in a manufacturing environment. The firm assured her that the matter was nothing personal and wished her luck for her career. -Which of the following bodies enforces the concerned law?

A) Equal Employment Opportunity Commission
B) Office of Federal Contract Compliance Programs
C) Department of Labor
D) National Labor Relations Board
E) Federal Trade Commission

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Question 22

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In the context of strategic human resources management, people can increase _____ by helping lower costs, providing something unique to customers, or both.

A) bootlegging
B) value
C) motivation
D) turnover
E) benchmarking

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Question 23

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What are the two functions of job analysis?

Scenario C. Use the information given below to answer the questions that follow. The attorney of a company has listed some problems occurring in the human resources department. The potential legal violations are: • Men were paid an average of ten percent more than women for the same jobs with the same performance levels. • Women were denied health insurance and encouraged to quit after they announced that they were pregnant. However, men with medical conditions did not meet with similar treatment. • Several employees who met the required qualifications were not being paid for working overtime. -In the context of the second problem, which of the following laws has the company violated?

An analysis identifying the jobs, people, and departments for which training is necessary is known as a(n) :

A(n) _____ strike refers to a situation wherein workers go on strike to compel employers to agree to their terms.

In the context of selection, drug testing is now a rarely used screening instrument.

Which of the following types of interview explores what candidates have actually done in the past?

The legal concept that an employee may be terminated for any reason is known as:

Demand forecasting is one of the easiest parts of human resources planning.

In the context of selection techniques, what is validity? Describe the different types of validity.

The human resources planning process occurs in three stages: planning, programming, and evaluating.

When objective performance measures are unavailable but the company still wants to base pay on performance, it uses a(n) _____.

Job analysis gives managers guidance on the steps to be taken to select employees.

In the context of performance appraisals, in a(n) _____ technique, the manager keeps a regular log by recording each significant employee behavior that reflects the quality of his or her performance.

What are the advantages and disadvantages of internal recruiting?

Scenario A. Use the information given below to answer the questions that follow. The human resources (HR) department of Kleen Kars, an auto detailing company, set about comparing the number and type of employees it expected to have with what they predicted would be needed to support the growth desired. They determined they would need to hire six additional employees, as well as retain those that were currently employed. Next, they initiated a recruitment program and revised the pay system. Now, the HR department is about to begin a formal process to evaluate how well the recruiting and retention was done and whether the staff levels are appropriate at present. -When the HR department implemented activities such as recruitment and pay system revisions, which stage of the HR planning process were they in?

In the United States, which of the following is an employee benefit required by law?

Which of the following acts prohibits discrimination in employment based on race, sex, color, national origin, and religion?

_____ appraisals involve judgments about employee performance.