Question 1

Which of the following is a legal problem for companies resulting from social media?

Accepted Answer

A)  Inappropriate employee usage of social media using the company's name.
B)  Deliberate disclosure of proprietary company information.
C)  Inadvertent disclosure of proprietary company information.
D)  Hackers gaining access to company information.E) A) and C)
F) All of the above

Question 2

In a short essay,explain the drawbacks of technologically mediated communication.

Accepted Answer

Due to technologically mediated communic...

Question 3

Define extranets.

Accepted Answer

Extranets are organisational c...

Question 4

Which of the following is designed for employees to vote on ideas?

Accepted Answer

A)  A Blog.
B)  An instant messenger.
C)  An in-house developed social networking software.
D)  A wiki.E) A) and C)
F) A) and B) C

Question 5

Decoding is a response that confirms a message.

Accepted Answer

A) True 
 B)False

Question 6

What are the four essential elements of active listening?

Accepted Answer

A)  Concentration,intensity,willingness to take responsibility for actions,receptivity.
B)  Summarising,integrating,empathy,concentration.
C)  Intensity,empathy,acceptance,willingness to take responsibility for completeness.
D)  Intensity,concentration,empathy,acceptance.E) B) and C)
F) B) and D)

Question 7

The final link in the communication process is ________.

Accepted Answer

A)  decoding
B)  feedback
C)  receiving
D)  sendingE) A) and D)
F) B) and C) B

Question 8

Reading a transcription of a discussion allows you to perceive ________ forms of communication.

Accepted Answer

A)  both verbal and nonverbal
B)  only nonverbal
C)  only verbal
D)  verbal,body language and verbal intonation asE) All of the above
F) A) and C)

Question 9

Emotions can distort communication ________.

Accepted Answer

A)  for receivers only
B)  only when negative
C)  for both senders and receivers
D)  for senders onlyE) All of the above
F) B) and C)

Question 10

In a short essay,list the two main issues resulting from communication in the Internet world.

Accepted Answer

lack of pe...

Question 11

Not allowing the use of emails is an existing strategy for increasing the frequency of face-to-face interactions among employees.

Accepted Answer

A) True 
 B)False

Question 12

Managers often travel long distances to have a face-to-face meeting with someone for this reason.

Accepted Answer

A)  Most communication is done through body language.
B)  It communicates a sense of power,rank and mobility.
C)  Other forms of communication have security concerns.
D)  It shows respect.E) None of the above
F) B) and D)

Question 13

Integrative bargaining is win-win bargaining.

Accepted Answer

A) True 
 B)False

Question 14

One disadvantage of written communication is that it is hard to get feedback.

Accepted Answer

A) True 
 B)False

Question 15

________ is the deliberate manipulation of information by the sender to make it appear more favourable to the receiver.

Accepted Answer

A)  Filtering
B)  Information overload
C)  Noise pollution
D)  Selective perceptionE) A) and B)
F) A) and C)

Question 16

An active listener should not interrupt the speaker by asking questions.

Accepted Answer

A) True 
 B)False  False

Question 17

For managers,communication cannot be overemphasised because ________ require(s) communication.

Accepted Answer

A)  planning and decision making
B)  everything a manager does
C)  directing subordinates
D)  justifying a promotionE) A) and D)
F) A) and C)

Question 18

The great advantage of a written message is that it ________.

Accepted Answer

A)  is formal
B)  provides a permanent record
C)  enables instant feedback
D)  is clear and easy to followE) B) and D)
F) A) and B)

Question 19

Which of the following essential elements of active listening requires a listener to focus completely on what a speaker is saying?

Accepted Answer

A)  Intensity.
B)  Acceptance.
C)  Empathy.
D)  Willingness to take responsibility for completeness.E) A) and D)
F) C) and D)

Question 20

Techniques organisations utilise to exchange standard business transaction documents,such as invoices or purchase orders,are called ________.

Accepted Answer

A)  extranets
B)  teleconferencing
C)  electronic data interchange
D)  intranetsE) C) and D)
F) A) and B)

Exam 12: Managing Communication and Information

Which of the following is a legal problem for companies resulting from social media?

Correct AnswerverifiedShow Answer

In a short essay,explain the drawbacks of technologically mediated communication.

Correct AnswerverifiedDue to technologically mediated communic...View AnswerShow Answer

Define extranets.

Correct AnswerverifiedExtranets are organisational c...View AnswerShow Answer

Which of the following is designed for employees to vote on ideas?

Correct AnswerverifiedC

Decoding is a response that confirms a message.

Correct AnswerverifiedShow Answer

What are the four essential elements of active listening?

Correct AnswerverifiedShow Answer

The final link in the communication process is ________.

Correct AnswerverifiedB

Reading a transcription of a discussion allows you to perceive ________ forms of communication.

Correct AnswerverifiedShow Answer

Emotions can distort communication ________.

Correct AnswerverifiedShow Answer

In a short essay,list the two main issues resulting from communication in the Internet world.

Correct Answerverifiedlack of pe...View AnswerShow Answer

Not allowing the use of emails is an existing strategy for increasing the frequency of face-to-face interactions among employees.

Correct AnswerverifiedShow Answer

Managers often travel long distances to have a face-to-face meeting with someone for this reason.

Correct AnswerverifiedShow Answer

Integrative bargaining is win-win bargaining.

Correct AnswerverifiedShow Answer

One disadvantage of written communication is that it is hard to get feedback.

Correct AnswerverifiedShow Answer

________ is the deliberate manipulation of information by the sender to make it appear more favourable to the receiver.

Correct AnswerverifiedShow Answer

An active listener should not interrupt the speaker by asking questions.

Correct AnswerverifiedFalse

For managers,communication cannot be overemphasised because ________ require(s) communication.

Correct AnswerverifiedShow Answer

The great advantage of a written message is that it ________.

Correct AnswerverifiedShow Answer

Which of the following essential elements of active listening requires a listener to focus completely on what a speaker is saying?

Correct AnswerverifiedShow Answer

Techniques organisations utilise to exchange standard business transaction documents,such as invoices or purchase orders,are called ________.

Correct AnswerverifiedShow Answer

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Due to technologically mediated communic...
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Extranets are organisational c...
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C

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B

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lack of pe...
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False

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