Question 1

Hearing is difficult to avoid because it is physiological; listening is easier to avoid because it is psychological.

Accepted Answer

A) True 
 B)False

Question 2

Source credibility is the extent to which a speaker is perceived as competent to make the claims he or she is making.

Accepted Answer

A) True 
 B)False

Question 3

An effective way to use verbal communication is to be completely silent when engaged in a conversation.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is an example of a physical distraction to listening.

Accepted Answer

A)   I didn't know what he said because I was so worried about what the kids were doing in my absence.
B)   Are you kidding? All I could think about was my vacation that starts tomorrow.
C)   The two people talking in the row ahead of me kept me from catching very much of his lecture.
D)   I could not pay attention to anything she said after she mentioned "feminist theory."

Question 5

Interpretation is the goal of observation; reporting is the goal of inferences.

Accepted Answer

A) True 
 B)False

Question 6

The lecture cues which indicate main and subordinate points are called importance cues.

Accepted Answer

A) True 
 B)False

Question 7

Long-term memory is a relatively temporary storage place for information.

Accepted Answer

A) True 
 B)False

Question 8

"Here is an example of uncertainty reduction theory…" When used by a teacher during a lecture,this statement is an example of a semantic cue.

Accepted Answer

A) True 
 B)False

Question 9

Empathic listening differs from active listening in that

Accepted Answer

A)   active listening is one kind of empathic listening.
B)   active and empathic listening are both purposeful.
C)   empathic listening adds the goal of understanding.
D)   empathic listening invites more feedback.

Question 10

When you analyze the speaker and the situation to make judgments about the message presented,you are engaging in

Accepted Answer

A)   active listening.
B)   critical thinking.
C)   second-person observation.
D)   long-term memory.

Question 11

When paraphrasing the speaker's message to check your understanding of it,you should avoid "I statements."

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is not necessarily part of the process of listening?

Accepted Answer

A)   The stimuli are picked up by the ear.
B)   The nerves transmit sensations to the brain.
C)   The brain assigns meanings to the stimuli.
D)   The receiver responds with a return message. D

Question 13

During a lecture Ms.Anderson stated,"Here is the conclusion you should draw from this example…" What type of lecture cue was Ms.Anderson using?

Accepted Answer

A)   semantic
B)   importance
C)   nonverbal
D)   organizational

Question 14

Which of the following statements about active listening is false?

Accepted Answer

A)   Active listening is "involved listening with a purpose."
B)   Active listening and empathic listening are exactly the same thing.
C)   Active listening is characterized by movement,change,and responsiveness on the part of the listener.
D)   Active listening implies feedback to the speaker.

Question 15

Critical listening challenges the speaker's message and evaluates its accuracy,meaningfulness,and utility.

Accepted Answer

A) True 
 B)False

Question 16

Egocentrism is defensiveness carried to an extreme.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is a limitation of short-term memory?

Accepted Answer

A)   automatic attention
B)   inability to access schema
C)   lack of stimulus cues from working memory
D)   can only hold 5 to 9 bits of information on average

Question 18

Which part of the listening process is responsible for interpreting and assigning meaning to stimuli?

Accepted Answer

A)   attention
B)   working memory
C)   short-term memory
D)   long-term memory

Question 19

You hear with your brain; you listen with your ear.

Accepted Answer

A) True 
 B)False  False

Question 20

Americans tend to spend more time reading and writing than listening.

Accepted Answer

A) True 
 B)False  False

Exam 5: Verbal Communication

Hearing is difficult to avoid because it is physiological; listening is easier to avoid because it is psychological.

Correct AnswerverifiedShow Answer

Source credibility is the extent to which a speaker is perceived as competent to make the claims he or she is making.

Correct AnswerverifiedShow Answer

An effective way to use verbal communication is to be completely silent when engaged in a conversation.

Correct AnswerverifiedShow Answer

Which of the following is an example of a physical distraction to listening.

Correct AnswerverifiedShow Answer

Interpretation is the goal of observation; reporting is the goal of inferences.

Correct AnswerverifiedShow Answer

The lecture cues which indicate main and subordinate points are called importance cues.

Correct AnswerverifiedShow Answer

Long-term memory is a relatively temporary storage place for information.

Correct AnswerverifiedShow Answer

"Here is an example of uncertainty reduction theory…" When used by a teacher during a lecture,this statement is an example of a semantic cue.

Correct AnswerverifiedShow Answer

Empathic listening differs from active listening in that

Correct AnswerverifiedShow Answer

When you analyze the speaker and the situation to make judgments about the message presented,you are engaging in

Correct AnswerverifiedShow Answer

When paraphrasing the speaker's message to check your understanding of it,you should avoid "I statements."

Correct AnswerverifiedShow Answer

Which of the following is not necessarily part of the process of listening?

Correct AnswerverifiedD

During a lecture Ms.Anderson stated,"Here is the conclusion you should draw from this example…" What type of lecture cue was Ms.Anderson using?

Correct AnswerverifiedShow Answer

Which of the following statements about active listening is false?

Correct AnswerverifiedShow Answer

Critical listening challenges the speaker's message and evaluates its accuracy,meaningfulness,and utility.

Correct AnswerverifiedShow Answer

Egocentrism is defensiveness carried to an extreme.

Correct AnswerverifiedShow Answer

Which of the following is a limitation of short-term memory?

Correct AnswerverifiedShow Answer

Which part of the listening process is responsible for interpreting and assigning meaning to stimuli?

Correct AnswerverifiedShow Answer

You hear with your brain; you listen with your ear.

Correct AnswerverifiedFalse

Americans tend to spend more time reading and writing than listening.

Correct AnswerverifiedFalse

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D

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