Question 1

Messages between organizational members of the same power level are best described as

Accepted Answer

A)   formal.
B)   informal.
C)   upward.
D)   horizontal.

Question 2

Emotional labor can lead to burnout and low job satisfaction for employees.

Accepted Answer

A) True 
 B)False

Question 3

Competition is an approach to managing conflict that views conflict as a "battle" to be won.

Accepted Answer

A) True 
 B)False

Question 4

Strategic ambiguity in workplace communication is the purposeful use of symbols that allow multiple interpretations.

Accepted Answer

A) True 
 B)False

Question 5

The United States job market has over 16 million employers.

Accepted Answer

A) True 
 B)False

Question 6

If you are asked a question in an interview that you don't want to answer,it is best to evade the question.

Accepted Answer

A) True 
 B)False

Question 7

If we use immediacy in workplace communication,we intend to create perceptions of psychological closeness with others.

Accepted Answer

A) True 
 B)False

Question 8

The postinterview stage is a relatively unimportant part of the interviewing process.

Accepted Answer

A) True 
 B)False

Question 9

Everything asked during a job interview should relate to BFOQs.

Accepted Answer

A) True 
 B)False

Question 10

Telling sexist jokes in workplace is a form of quid pro quo harassment.

Accepted Answer

A) True 
 B)False

Question 11

The ways in which groups of people both maintain structure and order through their symbolic interactions refers to

Accepted Answer

A)   downward communication.
B)   group communication.
C)   organizational communication.
D)   public communication.

Question 12

Which of the following statements about resume writing style is not accurate?

Accepted Answer

A)   You should quantify information.
B)   You should use the pronoun "I".
C)   You should not mix bullets and other stylistic devices.
D)   You should be concise in your wording.

Question 13

Supportive communicators listen with empathy but usually are poor at acknowledging the feelings of others.

Accepted Answer

A) True 
 B)False

Question 14

Action verbs are a strong means of communicating completed tasks on a resume.

Accepted Answer

A) True 
 B)False

Question 15

Formal communication consists of all the following except

Accepted Answer

A)   the grapevine.
B)   horizontal communication.
C)   upward communication.
D)   downward communication.

Question 16

Which of the following is not a general interviewing strategy?

Accepted Answer

A)   Demonstrate competence.
B)   Ask and answer questions effectively and ethically.
C)   Be prepared to discuss salary at your interview.
D)   Preplan for the interview.

Question 17

Which of the following statements about emotional labor is not true?

Accepted Answer

A)   Emotional labor can benefit the organization.
B)   Emotional labor can benefit the client.
C)   Emotional labor can decrease turnover.
D)   Emotional labor can decrease job satisfaction.

Question 18

If an employer asks you "What traits do you possess that you feel will be an asset to this company," this would be considered a bona fide occupational qualification question.

Accepted Answer

A) True 
 B)False

Question 19

Hostile work environments are detrimental to all who work in them,both male and female.

Accepted Answer

A) True 
 B)False

Question 20

Over 98 percent of employers said that unclear answers and poor grammar have little to no effect on their hiring decision.

Accepted Answer

A) True 
 B)False

Exam 8: Communicating Across Cultures

If we use immediacy in workplace communication,we intend to create perceptions of psychological closeness with others.

Correct AnswerverifiedShow Answer

If an employer asks you "What traits do you possess that you feel will be an asset to this company," this would be considered a bona fide occupational qualification question.

Correct AnswerverifiedShow Answer

Which of the following statements about emotional labor is not true?

Correct AnswerverifiedShow Answer

Strategic ambiguity in workplace communication is the purposeful use of symbols that allow multiple interpretations.

Correct AnswerverifiedShow Answer

The ways in which groups of people both maintain structure and order through their symbolic interactions refers to

Correct AnswerverifiedShow Answer

Competition is an approach to managing conflict that views conflict as a "battle" to be won.

Correct AnswerverifiedShow Answer

Emotional labor can lead to burnout and low job satisfaction for employees.

Correct AnswerverifiedShow Answer

Which of the following statements about resume writing style is not accurate?

Correct AnswerverifiedShow Answer

Everything asked during a job interview should relate to BFOQs.

Correct AnswerverifiedShow Answer

Which of the following is not a general interviewing strategy?

Correct AnswerverifiedShow Answer

Hostile work environments are detrimental to all who work in them,both male and female.

Correct AnswerverifiedShow Answer

Action verbs are a strong means of communicating completed tasks on a resume.

Correct AnswerverifiedShow Answer

If you are asked a question in an interview that you don't want to answer,it is best to evade the question.

Correct AnswerverifiedShow Answer

The United States job market has over 16 million employers.

Correct AnswerverifiedShow Answer

Messages between organizational members of the same power level are best described as

Correct AnswerverifiedShow Answer

Telling sexist jokes in workplace is a form of quid pro quo harassment.

Correct AnswerverifiedShow Answer

The postinterview stage is a relatively unimportant part of the interviewing process.

Correct AnswerverifiedShow Answer

Supportive communicators listen with empathy but usually are poor at acknowledging the feelings of others.

Correct AnswerverifiedShow Answer

Over 98 percent of employers said that unclear answers and poor grammar have little to no effect on their hiring decision.

Correct AnswerverifiedShow Answer

Formal communication consists of all the following except

Correct AnswerverifiedShow Answer

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