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Airgas improved its efficiencies by using SAP, which is a customer relationship management system.

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Drill down reports are produced at scheduled intervals.

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Define enterprise resource planning systems and discuss why they were developed.

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Enterprise resource planning (ERP) syste...

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To effectively manage by exception (i.e., use exception reports) , the company must first create:


A) performance standards
B) best practices
C) user information requirements
D) a database
E) employee evaluation guides

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Exception reports show a greater level of detail than is included in routine reports.

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Refer to Opening Case - Is Baseball a Science?: Which of the following is false?


A) Standards are being developed for baseball fielding metrics.
B) Fielding metrics will eliminate the need for specialized coaches.
C) Motion-capture software can be used to determine where a fielder was standing when a ball is hit.
D) Data collected by the motion-capture software can be used to identify fielders that have fast reaction times.
E) Fielding metrics can be used to evaluate players.

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Enterprise resource management is an enterprise-wide effort to acquire and retain customers.

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Greg is mowing lawns in the neighborhood for the summer. Which type of report would he used to see which if a particular client still owe him money?


A) Ad hoc
B) Routine
C) Exception
D) Detailed
E) Key indicator

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Explain how information systems for accounting and finance support an organization.

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Information systems for accounting and f...

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Which of the following is false about ERP II systems?


A) They utilize the Web.
B) They include human resources processes.
C) Functionality is delivered as e-business suites.
D) They support internal- facing applications as well as external-facing applications.
E) These ERP systems have no optional modules.

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The functional area information systems are the most fundamental information systems in the organization.

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Which of the following is not a process within an information system for Accounting and Finance?


A) Budgeting
B) Managing Currencies
C) Inventory management
D) Auditing
E) Expense management

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Key-indicator reports shows data at a greater level of detail.

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_____ reports are produced at scheduled intervals.


A) Ad hoc
B) Routine
C) Exception
D) Detailed
E) Key indicator

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A company that implements an ERP system must reworking their business processes to meet the procedures established by their ERP systems to gain significant benefits.

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Enterprise resource planning systems are very _____ software products, meaning that companies typically have to change their _____ to accommodate how the software functions.


A) unstructured, business processes
B) structured, reporting relationships
C) structured, accounting processes
D) unstructured, inventory control
E) structured, business processes

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Which of the following is true?


A) Implementing an ERP system will maintain a competitive advantage.
B) Implementing an ERP system will allow a company to operate faster than their competition.
C) The IT costs of an ERP implementation goes down over time.
D) Customizing an ERP system is permitted.
E) The benefits of an ERP implementation go down over time.

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Discuss the reasons why ERP systems evolved and what organizations hope to gain by implementing them.

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ERP systems have evolved over time due t...

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Business transactions that are processed as they occur is an example of


A) batch processing
B) source data automation
C) OLTP
D) TPS
E) ESS.

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Which of the following is false?


A) Inventory management determines how much inventory to order.
B) Large companies allow their vendors to manage their inventory.
C) The POM function within an organization monitors sales.
D) Quality control used by manufacturing units uses metrics.
E) Computer systems are used to integrate all aspects of product design.

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