Exam 9: Workplace Communication

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Emotional labor refers to the process of...

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The three objectives of presenting yours...

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Formal communication can take place thro...

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When preparing your résumé, it's importa...

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Employers can ensure that interview questions do not violate Equal Employment Opportunity (EEO) laws by taking the following steps: 1. **Understand EEO Laws**: Employers should familiarize themselves with EEO laws, including Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), the Age Discrimination in Employment Act (ADEA), and other federal, state, and local anti-discrimination laws. These laws prohibit discrimination based on race, color, religion, sex, national origin, age (40 or older), disability, or genetic information. 2. **Develop a Standardized Interview Process**: Create a structured interview process with a standard set of questions that are relevant to the job's requirements. This helps to ensure that all candidates are evaluated fairly and consistently. 3. **Focus on Job-Related Questions**: Ensure that all interview questions are directly related to the qualifications, skills, and experience necessary for the job. Avoid questions that could reveal information about a candidate's protected characteristics. 4. **Train Interviewers**: Provide training for anyone involved in the hiring process on EEO laws and how to conduct lawful interviews. This should include information on what topics to avoid and how to steer conversations back to job-related subjects if they veer off course. 5. **Avoid Illegal or Inappropriate Questions**: Do not ask questions about a candidate's race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, or genetic information. For example, avoid questions about marital status, children, plans for family, personal health, or any other non-job-related inquiries. 6. **Accommodate Disabilities**: Be prepared to make reasonable accommodations for candidates with disabilities when it comes to the interview process. This may include providing accessible interview locations or offering alternative formats for questions if needed. 7. **Document the Interview Process**: Keep records of the questions asked and the rationale for hiring decisions. This documentation can be useful if any discrimination claims arise. 8. **Review and Update Interview Materials Regularly**: Periodically review interview questions and processes to ensure they remain compliant with current laws and best practices. 9. **Seek Legal Advice**: When in doubt, consult with a legal professional who specializes in employment law to review interview practices and policies. By following these steps, employers can minimize the risk of violating EEO laws during the interview process and help create a fair and equitable hiring environment.

A) downward communication.
B) group communication.
C) organizational communication.
D) public communication.

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C

A) You should quantify information.
B) You should use the pronoun "I."
C) You should not mix bullets and other stylistic devices.
D) You should be concise in your wording.

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A) functional
B) chronological
C) spatial
D) problem-based

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Integration orientation refers to a strategic approach adopted by an organization that emphasizes the coordination and unification of various functions, processes, and systems within the company to create a seamless and efficient operation. This orientation focuses on breaking down silos, fostering cross-functional collaboration, and aligning different departments towards common goals. The aim is to enhance the overall performance of the organization by ensuring that all parts work together cohesively. An example of an organization with an integration orientation is Procter & Gamble (P&G), a multinational consumer goods corporation. P&G has implemented an integrated approach to its business operations, which is evident in its "Connect + Develop" innovation strategy. This strategy involves collaborating with external partners, such as suppliers, academics, researchers, and even competitors, to co-create and develop new products and technologies. By integrating external ideas with its internal research and development efforts, P&G has been able to innovate more effectively and bring successful products to market more quickly. Additionally, P&G has integrated its supply chain management, ensuring that its procurement, manufacturing, and distribution processes are closely aligned. This integration allows for better inventory management, reduced costs, and improved responsiveness to market changes. The company's focus on integrating marketing and sales efforts also ensures that brand messaging is consistent across all channels and that customer insights are shared and utilized across departments to enhance the consumer experience. Overall, P&G's integration orientation has contributed to its reputation as a leader in consumer goods, with a strong ability to adapt to changing market conditions and consumer preferences.

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A) quid pro quo.
B) hostile.
C) unacceptable.
D) normal.

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The concept of personal brand refers to ...

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