Exam 1: Communicating in the Workplace

A) Medpace Inc.'s hierarchical structure causes its employees to expect a formal style in communications from their superiors.
B) Jose, an optimistic person, likes to put an inspirational quote at the end of his email messages.
C) Gordon, a graphic designer, prefers to communicate ideas visually.
D) Melissa refuses to apologize to her subordinate after yelling at the subordinate in public.
E) Trevor often uses social media sites at work because his company's products are marketed to young adults.

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A) Ill-defined problems can be solved by using a set formula.
B) There are few ill-defined problems in a well-run business.
C) Ill-defined problems are always negative.
D) Solving ill-defined problems requires analytical skill and good judgment.
E) Ill-defined problems have unique and perfect solutions.

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A) front-line employees now have a higher level of decision-making power
B) new media are increasing the need for employees with social intelligence
C) external audiences tend to have low literacy
D) such messages can be regarded as public-relations messages, conveying a certain image of the company
E) communicating with external audiences is far more important than communicating with internal audiences

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A) It includes a business's communication with its customers.
B) It includes a business's communication with its suppliers.
C) It includes the orders and instructions that supervisors give to their employees.
D) It includes the instructions that the supervisors of a business give to its vendors.
E) It includes a business's communication with government agencies.

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A) Personal communication is an official part of a business's operations.
B) Personal communication should be avoided as it is often counter-productive to the organization's goals.
C) Personal communication is regulated by the formal network.
D) Communication with external parties will often include elements of personal communication.
E) The attitudes of the employees and those with whom they communicate are not influenced by personal communication.

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A) personal communication network
B) formal network
C) supply chain
D) regulatory network
E) grapevine

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A) groupthink
B) heckling
C) masking
D) brainstorming
E) bypassing

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A) The communicator will not be able to develop a well-informed sense of the situation.
B) Solving a communication problem will be a recursive process.
C) The communicator will have trouble achieving his/her goals.
D) Choosing an appropriate medium for the message becomes a challenge.
E) Composing the message will requires lesser consideration.

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A) increased the need for employees who have social intelligence
B) eliminated the need for traditional modes of communication such as face-to-face conversations
C) limited the demand for digital networking and virtual collaboration
D) increased the hierarchical nature of organizational setups
E) reduced the decision-making power of front-line employees

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A) Discussions among the board members to decide the future course of the organization
B) Coffee-table conversations between employees regarding the progress of their respective projects
C) Monthly sales reports created by an automated software
D) Meetings that executives hold with leaders of community organizations
E) Messages that employees write to their team members regarding project-related issues

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A) A letter written by a consumer to the customer care service
B) An advertisement put on a company's website for the general public
C) An order form submitted to an organization's supplier for raw materials
D) A businessperson's posts on Twitter or LinkedIn
E) A memo concerning the production and sales targets for an organization

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A) understand and adapt to the preference for individualism or collectivism, religious beliefs, political environment, and ideas about social hierarchy of different countries
B) interact with data, see patterns in data, make data-based decisions, and use data to design for desired outcomes
C) determine the deeper, underlying meaning or significance of messages
D) manipulate people into accepting one's viewpoint regarding religion
E) create and interpret graphics

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A) How to calculate the annual profits of a company
B) How to calculate the money left in a department's budget
C) How to count the number of hours an employee stays in the office
D) How to communicate a dip in profits to a company's stakeholders
E) How to fill in a monthly production report

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