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Internal-operational communications are ...View Answer
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A) prepares the reader to receive an emotionally-charged message
B) offers the writer the flexibility to compose a message that is open to numerous interpretations
C) allows the writer to begin with the key point and get to the objective right away without delay
D) allows the writer to create a general message that is not adapted to suit a specific audience
E) allows the writer to present simple information in a complex manner
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A) begin the message with a specific question
B) open the message with an expression of thanks
C) write the message using the we-viewpoint
D) avoid using the active voice in writing sentences
E) use clichés that sound positive to build goodwill
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True
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A) It allows you to emphasize on the I-viewpoint.
B) It puts the writer at the central position.
C) It helps in building more goodwill.
D) It allows you to use clichés without distracting the reader from the main message.
E) It allows you to create a message that is open to various interpretations.
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A) Answer each question in a separate message to ensure clarity.
B) Conclude the message with the answer to the reader's question.
C) Answer all the questions in a single paragraph.
D) Answer the most important question first.
E) Request the sender to limit the number of questions.
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The general plan for the direct approach in positive and neutral situations is as follows:
Begin with your objective. If you are seeking information, start by asking for it. If you are giving information, start giving it. Whatever your key point is, lead with it. Whatever else must be covered to complete your objective makes up the bulk of the remainder of the message. End the message with some appropriate friendly comment as you would end a face-to-face communication with the reader.
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A) They help make the direct opening question in the message sound demanding or blunt.
B) They help reduce any startling effect that a direct question might have on the reader.
C) They help introduce a reader to the crux of the message immediately.
D) They allow the use of the we-viewpoint.
E) They ensure that the writer is the focal point of the message.
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A) In writing a message that is likely to evoke a neutral response from the reader
B) In writing a message to persuade a client of a business deal of which he/she is not very convinced
C) In writing a message that is likely to evoke a negative response from the reader
D) In writing a message offering an explanation to stakeholders in times of crisis
E) In writing a message informing a customer about the cancellation of a major order
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A) These are formal messages sent from employees of an organization to outsiders.
B) These are messages developed by a business to communicate effectively with its clients.
C) These are casual exchanges between the employees of an organization with those of another organization.
D) The documents uploaded on the internet cannot be classified as internal-operational messages.
E) The formality of such communication ranges from casual to moderately formal to formal.
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E
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A) Begin with the news of the goods being shipped.
B) Use the we-viewpoint.
C) Open the message with promotional material.
D) Refrain from mentioning expected delays.
E) Avoid wasting time in building goodwill.
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A) I have received your message dated August 4, in which you ask…
B) Thank you for your message dated August 4.
C) Thank you for awaiting our approval.
D) We have given your question some thought…
E) Yes, you may use the company's logo in promotional materials for…
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A) You should avoid using reader-centered language.
B) You should reiterate that it was not your company's fault.
C) You should use negative words if the reader has accused you or your company.
D) You should avoid language that makes the customer's complaint the focus of your message.
E) You should use the we-viewpoint in writing your message.
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A) Combining two or more questions to form a compound question
B) Avoiding the use of bullets or numbering to order questions
C) Placing all the questions in a single, concise paragraph
D) Avoiding simple yes or no questions unless required
E) Structuring questions in such a way that they merely hint at a need for information
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In the case of a delayed order, the mess...View Answer
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