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Which of the following is the BEST example of the micro-macro dilemma?


A) Pepsi Blue sales went up, but total sales of all soft drinks went down.
B) A small group of loyal consumers really like RC Cola best, but most consumers don't like it at all.
C) The deposit on returnable soft drink bottles is about equal to the cost of the bottle.
D) Paper cups for soft-drinks are convenient, but they often end up as litter along the highway.
E) Snapple beverages are more popular in Texas than in the rest of the U.S.

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If the family units on a South Pacific-island nation made all the products they consume, it would be a good example of:


A) a pure subsistence economy.
B) a market-directed economy.
C) a micro-marketing system.
D) a command economy.
E) none of these is a correct answer.

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A manager with a "production orientation" is likely to think that:


A) customers exist to buy the firm's output.
B) customers' needs should guide decisions about what the firm produces.
C) the company should find out what product customers want to buy, and then produce that product.
D) production managers should handle all marketing activities.
E) people in the production department should work closely with people from all the firm's other departments.

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SouthFace Corporation just named Chloe Perry to a marketing management position. One of the reasons she accepted a position with this company was its reputation for market-oriented long-range planning. SouthFace Corp. is probably operating in the ______________ era.


A) planning
B) marketing company
C) marketing research
D) marketing department
E) none of these is a correct answer.

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When a firm produces a large quantity of a product, the cost of producing each individual unit usually goes down. This is known as:


A) discrepancies of quantity.
B) exchange efficiency.
C) economies of scale.
D) macro-marketing.
E) discrepancies of assortment.

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Marketing can be viewed as a set of activities performed by organizations, but not as a social process.

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Which of the following statements is True regarding social responsibility in marketing?


A) Being socially responsible usually leads to a negative response from customers.
B) Being socially responsible can conflict with a firm's profit objective.
C) Companies tend to avoid developing written codes of ethics because standards for professional behavior are ambiguous by nature.
D) Firms tend to advance their own short-term interests at the expense of customers.

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Which of the following statements about marketing is FALSE?


A) Marketing concepts and techniques apply for nonprofit organizations--as well as for profit-seeking organizations.
B) Marketing offers many rewarding career opportunities.
C) The cost of marketing is about 15 percent of the consumer's dollar.
D) Marketing affects almost every part of your daily life.
E) Marketing is vital for economic growth and development.

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An important step in applying the marketing concept is:


A) changing the firm's organizational structure.
B) changing the firm's management methods and procedures.
C) appointing someone with a marketing management background to be the firm's president.
D) hiring a marketing consultant.
E) committing to customer satisfaction.

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Which of the following is NOT a reason for you to study marketing?


A) Marketing affects almost every aspect of daily life.
B) Marketing will be important to your job.
C) Marketing involves actually making the goods that people need.
D) Marketing affects innovation and consumers' standard of living.
E) Marketing plays a big part in economic growth and development.

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The advantages of working with an intermediary usually increase when there is


A) excellent communication with customers.
B) a greater number of customers.
C) little distance between customers.
D) a smaller number of competing products.

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An effective macro-marketing system overcomes discrepancies of quantity and discrepancies of assortment by using the universal functions of marketing.

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The "universal functions of marketing" consist only of buying, selling, transporting, and storing.

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Micro-marketing:


A) is concerned with whether the whole economic system is fair and effective.
B) applies only to profit organizations.
C) consists only of personal selling and advertising.
D) is a social process only.
E) tries to anticipate and satisfy customer needs and accomplish an organization's objectives.

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Looking at marketing as a set of activities focuses on


A) macro-marketing.
B) for-profit marketing.
C) micro-marketing.
D) nonprofit marketing.
E) personalized marketing.

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Myra Martinez was just named Treasure Island, Inc.'s "marketing manager"--with responsibilities for short-run policy planning of the firm's advertising, sales, marketing research, purchasing, and distribution efforts. Apparently, Treasure Island is operating in the ______________ era.


A) market-oriented
B) production
C) marketing department
D) marketing company
E) sales

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A company has moved into the "marketing company era" when, in addition to short-run marketing planning, the total company effort is guided by the marketing concept.

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Marketing activities should be of no interest to a nonprofit organization.

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MetroTech Corporation has been experiencing declining profits. The accounting department blames the MetroTech marketing staff for "out of control" sales costs. The salespeople blame the warehouse for being slow to fill orders. And the warehouse manager says that the production department can't meet its schedule. MetroTech seems to have


A) implemented the marketing concept.
B) a customer orientation.
C) a marketing orientation.
D) a sales orientation.
E) a production orientation.

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The term "marketing orientation" means making products that are easy to produce and then trying to sell them.

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