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Exam 3: Writing and Revising

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Question 21

Multiple Choice

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TD Bank Financial Group Thom Hollis works as a financial advisor for TD Bank Financial Group. His job involves providing investment advice to many clients, in person or on the phone, and writing many letters and e-mails. He has an appointment tomorrow with Ji-Wan, a client, to review her personal investment portfolio. Before she comes in, Thom has to review her profile, decide what changes to suggest, and put together a proposed portfolio. He has a recent finance diploma, but because he is still relatively new to his job, he wants to collect as much information as he can on appropriate investments for her, so he decides to send an e-mail to Alyson, his manager, to see if she has any suggestions or advice. Besides preparing for his meeting with Ji-Wan, Thom has several other tasks he must work on. -As he thinks about organizing his e-mail message to Alyson, Thom remembers reading in his business communications textbook about the benefits of using the direct pattern in a message. Which of the following benefits identified in the text might Thom be considering when he decides to use the direct pattern?

A) It encourages a fair hearing.
B) It prevents reader frustration.
C) It minimizes a negative reaction.
D) It respects the feelings of the reader.

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Question 22

Multiple Choice

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TD Bank Financial Group Thom Hollis works as a financial advisor for TD Bank Financial Group. His job involves providing investment advice to many clients, in person or on the phone, and writing many letters and e-mails. He has an appointment tomorrow with Ji-Wan, a client, to review her personal investment portfolio. Before she comes in, Thom has to review her profile, decide what changes to suggest, and put together a proposed portfolio. He has a recent finance diploma, but because he is still relatively new to his job, he wants to collect as much information as he can on appropriate investments for her, so he decides to send an e-mail to Alyson, his manager, to see if she has any suggestions or advice. Besides preparing for his meeting with Ji-Wan, Thom has several other tasks he must work on. -Which version of the following sentence did Thom likely keep as the most effective use of concise writing?

A) The employees really did extremely well in their training program.
B) The employees did well in their training program.
C) Each and every company employee did well in the company training program.
D) There are company employees who did very well in the training program.

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Question 23

Multiple Choice

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TD Bank Financial Group Thom Hollis works as a financial advisor for TD Bank Financial Group. His job involves providing investment advice to many clients, in person or on the phone, and writing many letters and e-mails. He has an appointment tomorrow with Ji-Wan, a client, to review her personal investment portfolio. Before she comes in, Thom has to review her profile, decide what changes to suggest, and put together a proposed portfolio. He has a recent finance diploma, but because he is still relatively new to his job, he wants to collect as much information as he can on appropriate investments for her, so he decides to send an e-mail to Alyson, his manager, to see if she has any suggestions or advice. Besides preparing for his meeting with Ji-Wan, Thom has several other tasks he must work on. -Thom would like to perform some informal research on possible investment ideas for Ji-Wan. Which of the following research methods would be considered informal?

The advantage of the __________ feature of word processing software is that it shows you both the original wording and any revisions that you have made to the document.

TD Bank Financial Group Thom Hollis works as a financial advisor for TD Bank Financial Group. His job involves providing investment advice to many clients, in person or on the phone, and writing many letters and e-mails. He has an appointment tomorrow with Ji-Wan, a client, to review her personal investment portfolio. Before she comes in, Thom has to review her profile, decide what changes to suggest, and put together a proposed portfolio. He has a recent finance diploma, but because he is still relatively new to his job, he wants to collect as much information as he can on appropriate investments for her, so he decides to send an e-mail to Alyson, his manager, to see if she has any suggestions or advice. Besides preparing for his meeting with Ji-Wan, Thom has several other tasks he must work on. -Thom knows that the best way to organize the information and questions in his e-mail is to create an outline. Which of the following does the text recommend as a strategy that Thom might find helpful when creating his outline??

TD Bank Financial Group Thom Hollis works as a financial advisor for TD Bank Financial Group. His job involves providing investment advice to many clients, in person or on the phone, and writing many letters and e-mails. He has an appointment tomorrow with Ji-Wan, a client, to review her personal investment portfolio. Before she comes in, Thom has to review her profile, decide what changes to suggest, and put together a proposed portfolio. He has a recent finance diploma, but because he is still relatively new to his job, he wants to collect as much information as he can on appropriate investments for her, so he decides to send an e-mail to Alyson, his manager, to see if she has any suggestions or advice. Besides preparing for his meeting with Ji-Wan, Thom has several other tasks he must work on. -Thom wants to be sure that he presents his client with an impressive investment proposal. Which of the following does the text suggest that he should do when proofreading his proposal?

The power of a verb is reduced when it is needlessly converted into a noun (had a discussion instead of discussed).

According to the writing process outlined in the text, organizing the information that will be contained in a document normally occurs in the ____________ phase of the writing process.

Employees are expected to attend the meeting includes a redundant expression.

When you collect needed information before writing a message, you are engaging in ______________.

TD Bank Financial Group Thom Hollis works as a financial advisor for TD Bank Financial Group. His job involves providing investment advice to many clients, in person or on the phone, and writing many letters and e-mails. He has an appointment tomorrow with Ji-Wan, a client, to review her personal investment portfolio. Before she comes in, Thom has to review her profile, decide what changes to suggest, and put together a proposed portfolio. He has a recent finance diploma, but because he is still relatively new to his job, he wants to collect as much information as he can on appropriate investments for her, so he decides to send an e-mail to Alyson, his manager, to see if she has any suggestions or advice. Besides preparing for his meeting with Ji-Wan, Thom has several other tasks he must work on. -When planning an e-mail to his manager, Thom knows that she won't have any reason to be resistant to or upset by his message. Where does the text suggest that Thom should place the main idea in this type of message?

TD Bank Financial Group Thom Hollis works as a financial advisor for TD Bank Financial Group. His job involves providing investment advice to many clients, in person or on the phone, and writing many letters and e-mails. He has an appointment tomorrow with Ji-Wan, a client, to review her personal investment portfolio. Before she comes in, Thom has to review her profile, decide what changes to suggest, and put together a proposed portfolio. He has a recent finance diploma, but because he is still relatively new to his job, he wants to collect as much information as he can on appropriate investments for her, so he decides to send an e-mail to Alyson, his manager, to see if she has any suggestions or advice. Besides preparing for his meeting with Ji-Wan, Thom has several other tasks he must work on. -Which version of the following sentence did Thom likely keep as the most effective use of what the text calls concrete language?

According to the text, you are more likely to find errors if you proofread a message on a computer screen than if you read from a print copy.

The text suggests that preparing a(n) ____________ before writing may help you to organize your ideas.

TD Bank Financial Group Thom Hollis works as a financial advisor for TD Bank Financial Group. His job involves providing investment advice to many clients, in person or on the phone, and writing many letters and e-mails. He has an appointment tomorrow with Ji-Wan, a client, to review her personal investment portfolio. Before she comes in, Thom has to review her profile, decide what changes to suggest, and put together a proposed portfolio. He has a recent finance diploma, but because he is still relatively new to his job, he wants to collect as much information as he can on appropriate investments for her, so he decides to send an e-mail to Alyson, his manager, to see if she has any suggestions or advice. Besides preparing for his meeting with Ji-Wan, Thom has several other tasks he must work on. -Thom decides to make his proposal clearer and more readable by converting into either numbered or bulleted lists some lengthy sentences explaining the benefits of a number of different investment approaches. What advice does the text offer about using numbered lists?

The use of slang in business writing shows that a company is modern and forward-thinking.

TD Bank Financial Group Thom Hollis works as a financial advisor for TD Bank Financial Group. His job involves providing investment advice to many clients, in person or on the phone, and writing many letters and e-mails. He has an appointment tomorrow with Ji-Wan, a client, to review her personal investment portfolio. Before she comes in, Thom has to review her profile, decide what changes to suggest, and put together a proposed portfolio. He has a recent finance diploma, but because he is still relatively new to his job, he wants to collect as much information as he can on appropriate investments for her, so he decides to send an e-mail to Alyson, his manager, to see if she has any suggestions or advice. Besides preparing for his meeting with Ji-Wan, Thom has several other tasks he must work on. -Which of the following report headings should be revised so that it is parallel with the others?

Most routine business communication tasks require the use of formal research methods.

There is and there are are examples of fillers that destroy concise writing.

TD Bank Financial Group Thom Hollis works as a financial advisor for TD Bank Financial Group. His job involves providing investment advice to many clients, in person or on the phone, and writing many letters and e-mails. He has an appointment tomorrow with Ji-Wan, a client, to review her personal investment portfolio. Before she comes in, Thom has to review her profile, decide what changes to suggest, and put together a proposed portfolio. He has a recent finance diploma, but because he is still relatively new to his job, he wants to collect as much information as he can on appropriate investments for her, so he decides to send an e-mail to Alyson, his manager, to see if she has any suggestions or advice. Besides preparing for his meeting with Ji-Wan, Thom has several other tasks he must work on. -Thom takes care to revise and proofread all of the messages he sends. He decides to rewrite the following sentence because it illustrates a writing error discussed in the text. What is the error? At this point in time, your account will be credited $6.00 in view of the fact that your monthly service charge appeared twice in the month of June.