Question 1

When sending a message to share information, it is important to first set the context for sharing.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following sentences would be most appropriate as the first sentence in a letter requesting information?

Accepted Answer

A)  Will you please send us a copy of your latest catalogue or brochure describing the features, benefits, and prices of the various models of printers you carry.
B)  I will be very grateful if you can send me some information about your products.
C)  My name is Ginnette and I work for ABC Office Systems in the purchasing department.
D)  ABC Office Systems is interested in replacing outdated printers at all employees' workstations, so we are writing to ask for some information.

Question 3

In which of the following situations would a business letter probably be the most effective communication channel?

Accepted Answer

A)  The area manager of a large home furnishings chain needs to let 14 store managers know about a new procedure for handling large shipments.
B)  The administrative assistant of a charitable organization has been asked to solicit donations in the form of goods and services from retailers to sell at a charity auction.
C)  One employee of an organization needs information from a co-worker in order to complete a financial report.
D)  The human resources manager of a national marketing group needs to inform all employees about how to access a year-end T4 online.

Question 4

When you are writing a general letter of recommendation that is not addressed to a specific employer, you may want to use the simplified letter format, which does not use a(n) ____________.

Accepted Answer

The answer of When you are writing a general letter...

Question 5

There are several well-used expressions of appreciation such as thanking you in advance for your cooperation that usually sound sincere.

Accepted Answer

A) True 
 B)False

Question 6

You should either make a telephone call or write a letter to make a claim, but never both.

Accepted Answer

A) True 
 B)False

Question 7

If you plan to grant a customer's claim, you should use the ____________ pattern of organization when writing your claim response letter.

Accepted Answer

The answer of If you plan to grant a customer's...

Question 8

In which of the following situations is it correct to use the personal business style for a letter?

Accepted Answer

A)  when you know the receiver personally
B)  when you need to add your own name to a letter formatted in block style
C)  when you aren't using printed letterhead paper
D)  when the letter is not business-related

Question 9

In which of the following situations would you probably offer explanations or justifications in the opening of an information or action request?

Accepted Answer

A)  You want to make sure that the reader knows what you want.
B)  You anticipate resistance to the request.
C)  Your request is straightforward and neutral.
D)  You want the reader to understand your message quickly.

Question 10

The ___________ of a letter that responds to several questions should provide answers to those questions, arranged logically and clearly.

Accepted Answer

The answer of The ___________ of a letter that responds...

Question 11

Rather than bluntly demanding information or action, business writers often soften commands by disguising them as ___________.

Accepted Answer

The answer of Rather than bluntly demanding information or action,...

Question 12

Which of the following does the text recommend you should do when asked to write an employment recommendation letter?

Accepted Answer

A)  Exaggerate a candidate's qualifications to ensure that the candidate appears in the best possible light.
B)  Refuse to write letters of recommendation in all cases.
C)  Include only comments about the applicant's job skills.
D)  Write an honest and realistic letter only for applicants whom you can honestly support.

Question 13

Will you please send me a monthly sales report on the last Friday of each month is an example of a polite command.

Accepted Answer

A) True 
 B)False

Question 14

Can you please answer these questions about the culinary management program at St. George College? Which of the following statements best explains why this is an appropriate opening statement to an e-mail requesting information?

Accepted Answer

A)  It's a polite command that does not require a lead-in.
B)  It is important to mention the company name where the recipient works.
C)  Questions should always appear in the opening of an e-mail.
D)  All requests should be brief, whether the writer anticipates resistance from the recipient or not.

Question 15

Your colleague must send a notice to the other employees giving instructions on the new printing process. Which of the following would be the most effective way for her to give instructions?

Accepted Answer

A)  Printing all documents from the first floor printing lab should begin immediately.
B)  Use of the first floor printing lab is necessary for this step.
C)  Select "First Floor Printing Lab" from the drop-down menu.
D)  First, you must choose the "First Floor Printing Lab" option from the menu.

Question 16

You need to send a message to a client that provides a detailed proposal for a project your company is bidding on. When you make a decision about whether to send an e-mail or a letter, which of the following might be the deciding factor in your decision?

Accepted Answer

A)  Letters are longer.
B)  Letters provide a more permanent record.
C)  Letters are easier to write.
D)  Letters are more direct.

Question 17

When you write an employment recommendation, any prospective employer will know that the information you supply is confidential, so you don't need to say this.

Accepted Answer

A) True 
 B)False

Question 18

When responding to any inquiry, check facts and figures carefully because any letter written on company letterhead can be considered a legally binding contract.

Accepted Answer

A) True 
 B)False

Question 19

When communicating with people outside an organization, messages on paper are always more appropriate than electronic messages.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following would be the most effective closing statement in a routine request letter?

Accepted Answer

A)  You must send us the information about your software no later than Nov.5.
B)  Thank you in advance for your cooperation.I look forward to hearing from you at your earliest convenience.
C)  Thank you for your assistance in this matter.Please do not hesitate to contact me if you have any other questions.
D)  Our new production run is scheduled for December 2, so I would appreciate answers to my questions about your software by November 5.

Exam 5: Routine Writing Situations

When sending a message to share information, it is important to first set the context for sharing.

Correct AnswerverifiedShow Answer

In which of the following situations would you probably offer explanations or justifications in the opening of an information or action request?

Correct AnswerverifiedShow Answer

Which of the following sentences would be most appropriate as the first sentence in a letter requesting information?

Correct AnswerverifiedShow Answer

You need to send a message to a client that provides a detailed proposal for a project your company is bidding on. When you make a decision about whether to send an e-mail or a letter, which of the following might be the deciding factor in your decision?

Correct AnswerverifiedShow Answer

When responding to any inquiry, check facts and figures carefully because any letter written on company letterhead can be considered a legally binding contract.

Correct AnswerverifiedShow Answer

When you are writing a general letter of recommendation that is not addressed to a specific employer, you may want to use the simplified letter format, which does not use a(n) ____________.

Correct AnswerverifiedShow Answer

Which of the following does the text recommend you should do when asked to write an employment recommendation letter?

Correct AnswerverifiedShow Answer

In which of the following situations would a business letter probably be the most effective communication channel?

Correct AnswerverifiedShow Answer

Will you please send me a monthly sales report on the last Friday of each month is an example of a polite command.

Correct AnswerverifiedShow Answer

Your colleague must send a notice to the other employees giving instructions on the new printing process. Which of the following would be the most effective way for her to give instructions?

Correct AnswerverifiedShow Answer

There are several well-used expressions of appreciation such as thanking you in advance for your cooperation that usually sound sincere.

Correct AnswerverifiedShow Answer

Which of the following would be the most effective closing statement in a routine request letter?

Correct AnswerverifiedShow Answer

You should either make a telephone call or write a letter to make a claim, but never both.

Correct AnswerverifiedShow Answer

If you plan to grant a customer's claim, you should use the ____________ pattern of organization when writing your claim response letter.

Correct AnswerverifiedShow Answer

When communicating with people outside an organization, messages on paper are always more appropriate than electronic messages.

Correct AnswerverifiedShow Answer

Rather than bluntly demanding information or action, business writers often soften commands by disguising them as ___________.

Correct AnswerverifiedShow Answer

Can you please answer these questions about the culinary management program at St. George College? Which of the following statements best explains why this is an appropriate opening statement to an e-mail requesting information?

Correct AnswerverifiedShow Answer

In which of the following situations is it correct to use the personal business style for a letter?

Correct AnswerverifiedShow Answer

The ___________ of a letter that responds to several questions should provide answers to those questions, arranged logically and clearly.

Correct AnswerverifiedShow Answer

When you write an employment recommendation, any prospective employer will know that the information you supply is confidential, so you don't need to say this.

Correct AnswerverifiedShow Answer

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