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Exam 9: Building a Bootstrap Marketing Plan

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Question 51

Multiple Choice

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Effective one-to-one marketing involves:

A) identifying your best customers.
B) treating each customer as an individual.
C) developing a marketing plan designed specifically to appeal to their customer needs,tastes and preferences.
D) All of these

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Question 52

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One of the first steps in building a marketing plan is identifying a small company's ________,the group of customers at whom the company aims its products and services.

A) target market
B) competitors
C) customers
D) Both A and C

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Question 53

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A small company's promotional goals may include creating a brand image,persuading customers to buy,and/or to develop brand loyalty.

The product or service offered is the foundation of any marketing-oriented business.

One of the objectives of a bootstrap marketing plan is to find the ________ in the market.

The increasing diversity of our population is creating a marketing "threat" to small businesses because they can't profitably serve small niches.

One "natural" advantage small businesses have over large businesses,which can be a significant competitive advantage,is:

Market research for a small business can be:

John wants to answer the question,"What drives my customers' buying behavior?" The best information to address this question comes from:

Service companies tend to use the manufacturer-to-customer distribution channel more than any other.

While market research is a sophisticated and complex process,the small business owner can conduct some of it for him/herself,but will need assistance interpreting it.

The majority of customers who stop patronizing a particular store do so because:

Almost everyone agrees that the price of the product or service is a key factor in the decision to buy.

What drives my customers' buying behavior? Are they receptive to new products or are they among the last to accept them? What values are most important to them? These questions are to identify:

Shifting patterns in the age,income,education,race,and other characteristics of the population are the subject of ________ and exert a potent force on a company's marketing plan.

The ultimate goal of TQM is to avoid quality problems.

The primary goal of marketing research is to:

________ is the vehicle for gathering the information that serves as the foundation for the marketing plan.

Individualized (or one-to-one)marketing is a system of gathering data on individual customers and then developing a marketing plan designed specifically to appeal to their needs,tastes,and preferences.

Perhaps the worst of all marketing catastrophes is to have great advertising and a poor quality product or service.